Please read this carefully before making your booking.
It sets out your agreement with us and contains important terms and conditions.
1. The agreement
Your agreement with us (“the agreement”) only comes into effect when we have received your completed and signed booking form or telephone or email instructions together with your deposit and we have issued confirmation of your booking (either written or verbal).
A deposit is payable to confirm your booking. The deposit will be the greater of £50 per person, 10% of the total holiday cost, or, for some tours, another amount specificed by us at the time of booking. The agreement is made in England and is governed in all respects by English law. Any disputes arising from this agreement will be dealt with exclusively by the Courts of England and Wales.
2. Payment of balance
When we confirm your booking with us, we will send you an invoice showing the balance of the payment due and the date by which it must be received by us. Payment of the balance must be made 6 weeks before the start of your holiday. If the balance is not received by the due date we reserve the right to cancel your booking and to apply cancellation charges as paragraph 5 below. Where bookings are made less than 6 weeks before the start of your holiday, full payment must be made when booking.
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Cycle Breaks Ltd 5570, and in the event of their insolvency, protection is provided for:
• Non-flight packages
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Cycle Breaks Ltd.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can find out more about ABTOT here: https://www. abtot.com/
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www. legislation.gov.uk/uksi/2018/634/contents/made
3. Price Guarantee
We guarantee that the price of your holiday will not be subject to alteration or surcharge once you have paid your deposit and we have confirmed the booking to you in writing. With the above exception, we reserve the right to increase or decrease our prices at any time.
4. Changes to arrangements
If you wish to alter your holiday arrangements we will do our best to accommodate you, subject to availability, upon payment of an administration charge of £50 per booking, provided such alterations are notified at least 28 days before the start of your holiday. After this date we reserve the right to treat the changes as re-bookings and to apply cancellation charges.
5. Cancellation
If you have to cancel your holiday you must notify us immediately in writing (email is fine) – please note that this notice is only effective once we have acknowledged receipt by email (this we will endeavour to do on the day of receipt). We will be entitled to charge cancellation charges expressed as a percentage of total holiday price on the following scale, to be calculated from the date on which we confirm receipt of written notification.
Hotel Based Holidays (All)
| Days before departure | |
| Up to 42 | Deposit only |
| 41 to 29 | 40% |
| 28 to 15 | 60% |
| 14 to 8 | 75% |
| Less than 8 | 100% |
Bike & Boat Holidays Danube
| Days before departure | |
| Up to 84 | Deposit only |
| 83 to 42 | 30% |
| 41 to 28 | 60% |
| 27 to 4 | 85% |
| 3 to No-show | 100% |
Bike & Boat Holidays Provence & Italy
| Days before departure | |
| Up to 90 | Deposit only |
| 89 to 60 | 40% |
| 59 to 30 | 60% |
| 29 to 7 | 85% |
| 6 or fewer | 100% |
Bike & Boat Holidays Netherlands & Belgium
| Days before departure | |
| Up to 85 | Deposit only |
| 84 to 42 | 30% |
| 41 to 28 | 60% |
| 27 to 1 | 90% |
| Departure Day/ No-show | 100% |
6. Alteration/cancellation by us
There may be occasions when it is necessary to alter itineraries. The itineraries are statements of intention only, do not constitute representations or undertakings that they will be carried out and changes to them will not constitute material alterations. We will notify you of any such alterations as soon as we can and will offer you alternative arrangements of at least equivalent standard. In the unlikely event that we have to cancel your holiday or make material alterations we will notify you as soon as possible and offer you the choice of an alternative holiday or a full refund.
7. Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by “force majeure”. For the purposes of these booking conditions, “force majeure” means any event which we, our employees, agents or supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, flood, low water or unplanned maintenance on rivers (bike and boat itineraries) and all similar events outside our control.
8. Using your own bike
You should always ensure that your bicycle is in a good state of repair prior to use. If you have problems with your own bike whilst on holiday with us in Suffolk or Norfolk, we will bring you a replacement bike for the rest of your holiday. We will make a charge for bike hire and and we reserve the right to make a mileage charge for delivery & collection.
Please note that on our overseas holidays, no provision is made for mechanical assistance for those using their own bikes.
9. Damage to or theft of your hire bike
Security deposits are not required although you should note that we will ask for reimbursement in the case of any damage (beyond fair wear and tear) to or theft of your hire bicycle.
10. Luggage transfers
There is no limit on the amount of luggage you can bring on tours – except in France where there is a maximum limit of two pieces per person (only one piece per person in the Loire & Dordogne). Please note, that in the interest of protecting staff engaged in luggage transfer, no single piece of luggage should exceed 25kg (20kg on all European tours).
We will not be liable for:
i Damage to or loss of items not normally carried in luggage (such as cameras, IT equipment or any means of payment);
ii Cosmetic damage to luggage or damage to handles and rollers/wheels;
iii Damage to any item weighing in excess of the maximum weight allowed per item on the tour as specified above.
Compensation is limited to GBP (£) 170 per person (€200).
11. Dealing with problems
11.1 Complaints
If you have a problem with our services whilst on holiday you should report it immediately to your hotelier or to us (or to our local representative on overseas holidays) so that the matter can be put right. Any ensuing complaints should be notified to us as soon as reasonably practicable and in any event put in writing to our office within 14 days of the end of your holiday.
11.2 Arbitration
If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration under the ABTOT Travel Industry Arbitration Service. An Independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close. A fee is payable by each party when an application for arbitration is submitted.
Details of this scheme are available from The Travel Industry Arbitration Service, administered by:
Dispute Settlement Services, 9 Savill Road, Lindfield, West Sussex RH16 2NY
E-mail: admin@disputesettlementservices.co.uk
This scheme cannot however decide in cases where the sums claimed exceed £5,000 per person or £10,000 per booking form, or not solely or mainly in respect of physical injury or illness or the consequences of such injury or illness, or solely or mainly in respect of a discrimination claim or any claim under the Equality Act.
11.3 Liability for injury or loss
We will not be liable for any injury or loss suffered by you except in the following circumstances:
- Death or personal injury caused by the negligence of us, our employees, agents or suppliers provided they were at the time carrying out work authorised by us;
- Misrepresentation made by us, our employees, agents or suppliers provided they were at the time carrying out work authorised by us;
- Breach of our contractual duty to exercise due diligence in making arrangements for your holiday and for consequential loss arising from any such breach.
- Failure to provide contractual services which are adequate or are of a reasonable standard.
12. Insurance
We strongly recommend that you are adequately insured for your holiday and consider insurance essential for overseas holidays.
It is a condition of booking that you agree to put adequate travel insurance in place for any holidays to a country where you are not resident (we do not require proof).
13. Passport
UK passport holders need to carry their passport when they travel to continental Europe.
UK passport holders need a passport that is valid less than Ten years from the date of entry to the EU with at least 3 months validity from the date that you plan to leave the EU.
Non UK passport holders should check on passport and visa requirements for entry to either the UK or continental Europe.
Cycle Breaks Ltd, Alder Carr Farm, St Mary’s Road, Creeting St Mary, Ipswich Suffolk IP6 8LX
Company Registration Number 13783361
Last updated July 2024
